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General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
TERMS & CONDITIONS
General
These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Chat, Online, and Email.
By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at https://www.Officialtaxi.gr privacy policy sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy.
We reserve the right to amend these Terms. Notice of amendments to these Terms shall be posted on our website.
These Terms shall be governed by and construed in accordance with Greek law and the parties agree to submit to the exclusive jurisdiction of the Courts of Greece.
A person who is not a party to any Contract shall not have any rights under or in connection with it.
VEHICLE TYPE
It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found on our Fleet.
BOOKING
All bookings are taken with great care and detailed attention to ensure accuracy is maintained.
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone, Call, Chat, online bookings
Some of the bookings via call may be recorded for training monitoring and verification purposes.
We will not be held liable for any incorrect information provided by customers or client.
We may, in our absolute discretion, decline to accept any Booking
PRICES
We shall be entitled to vary the Price List from time to time.
We shall change the quoted price if it's quoted wrong by website or by our staff member with 4 hours prior notice to passengers.
Prices for taxis
The mentioned indicative prices have been calculated on a kilometric rate basis and are included:
• The waiting time per case.
• All additional and legal surcharges (Appointment 5 €, Suitcases, Tolls, etc.).
• All prices quoted are per car and not per person.
• For the prices for the transfers from Athens airport to Athens center & reverse, the fare charged the invoice (day tariff 05:00 – 24:00 or night tariff 00:00 – 05:00) applicable at the time of disembarkation.
Prices for mini vans
The flat prices have been calculated on a kilometric rate basis and are included:
• The waiting time per case.
• All additional and legal surcharges (Appointment 5 €, Suitcases, Tolls, etc.).
• All prices quoted are per car and not per person.
• For the prices for the transfers from Athens airport to Athens center & reverse, the fare charged the invoice (day tariff 05:00 – 24:00 or night tariff 00:00 – 05:00) applicable at the time of disembarkation.
PAYMENTS
Payment can be made by following methods:
To the driver Cash/Credit/Debit card (Master/Visa).
WAITING TIME CHARGES
All pickups from the airports and cruise ports are allowed 60 minutes free waiting time from the landing time/docking time. Any further waiting time will be only after contact with the client. Pickups from home, hotel, offices and other venues are allowed 20 minutes from the actual booked time.
ADDITIONAL PASSENGERS AND LUGGAGE
Additional passengers and luggage may be added with the permission of Athens official taxi control to the car ordered and extra cost will be applied if vehicle upgraded according to our fleet but not exceeding the numbers per vehicle type ordered.
ANIMAL TRANSPORTATION
Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel.
ROUTE
If any customer request to follow a route other than our chosen route, additional Charges may be applied by provider.
Our system chooses a route with minimum kilometers and time.
The driver will take the route to a destination by considering the following Facts: the traffic, time, road closures, and diversions according to live traffic and with best of his knowledge.
BOOKING CANCELLATIONS
For cash bookings there will be no charges applicable for cancellations notified prior to 12 hours of the pickup time.
Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 12 hours.
MISSED FLIGHTS
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
NO SHOW
No show is defined as follows: If passenger booked with Athens official taxi a private hire car and failed to meet the driver on pick up time, this will include home, Hotel and other private address or any airport, cruise port, stations. This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver
In the arrival hall at designated "Meeting point" This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.
LIABILITIES
We cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the Vehicle not arriving at the pick-up or drop-off address at the booked time due to adverse weather, traffic conditions or road traffic accidents as well as road closures.
In case of car breaking down, the customer has the opportunity to wait and another vehicle would be sent out as soon as possible.
In occasions that, for any reason, the owner of this website taxi driver, cannot accomplish your service, or in case you need more than one taxi, then you automatically accept to transfer the details of your transportation to another partner taxi driver, according to the terms and conditions of this website. No responsibilities fall on the owner of this website.
Regarding all insurance matters in respect to the distributed services it is clearly stated and accepted that since 0fficialtaxi.gr collaborates only with vehicles for which insurance coverage is obligated by law, the responsibility fully lies on the vehicle ownership.
Officialtaxi.gr does not accept any liability to you, or any third party, for errors or omission on this site.
Officialtaxi.gr does not warrant that the information on this website will be available without interruption, free from errors, or that any information or other material accessible from this site is free of viruses or other harmful components.
We are not liable for your route cancellation due to taxi drivers' unions’ official strikes or for exceptional conditions for which we will inform you ahead.
LOST PROPERTY
We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and there after we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer's house.
PASSENGERS
Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. We may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
All Passengers are required to use seatbelts at all times.
We will not allow unaccompanied Minors of less than 16 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian's consent we may allow Minors over the age of 16 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger's risk.
The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
Subject to the following provisions except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:
We shall use reasonable endeavours to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
Provider shall use other sub-contracted licensed companies to provide service on time.
We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.
CHILD SEAT, INFANT SEAT, BOOSTER SEAT
Our Saloon and mini vans are not carrying any seat.
We make our every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.
Please note that babies/children are regarded as passengers.
COMPLAINTS
Any complaints relating to the Services shall be addressed to us and made in writing within 14 days of the event giving rise to the complaint.
Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
Please Note
The customer accepts these Terms & Conditions by placing a reservation, either via our web site www.athensofficialtaxi.gr or by via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .
You must make sure that you receive your reservation confirmation in advance up to 12 hours prior to your time of transfer.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
The terms and conditions on the Taxitransfers.gr website are subject to by Greek law. Any disputes involving this site will fall under the jurisdiction of the Greek courts.
The form, the content and the terms of our website www.officialtaxi.gr can be changed or cancelled without any prior notice.
Privacy Policy
Athensofficialtaxi.gr is committed to ensuring that your personal information is treated with respect and will be referred to as "We", "our" and "us" in this Internet Privacy Policy.
How do we protect your information?
We only use your information to fulfill our obligations to you and for management purposes.
We will only disclose sufficient information to our drivers and subcontractors to enable them to provide the required service.
We will never sell or disclose your information to any third party unless required by authorities.
We use a security certificate to protect your personal information.
Our staffs have access only to the information needed to do their job.
What kind of information do we collect?
Any information you submit on a form can be collected and stored by the web or database server in order to improve our operations and provide the best possible service.
Personal information we will collect about you may include your name, address, telephone number, gender, email address, IP address location, your travel, flight and accommodation details.
As with most websites, we automatically collect some information about your computer to analyze how our customers use our site. This information includes the IP address and details of your web browser.
Email and site communications are archived until they are no longer required and are immediately deleted upon completion of your request.
How we collect your data information?
Your personal information may be collected, when you complete an application, consent, purchase, and account sign-up or similar form in paper, via our website or otherwise, when you contact us to make a query or request.
Reservation form:
When you make a reservation via our reservation form, created automatically an account in our website.
You may login to your account in order, to have a copy or correct your personal details which we will have in our platform.
This account will be deleted after at the end of your transfers.
Email & Contact form:
When you send us an email, or request we will use your email address to reply to your request/question, and we will store your communication and our reply in case we correspond further.
Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.
Disclosure of your personal information
If you are providing reviews to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information.
We may disclose your information to a trusted third party for the purposes set out in this Privacy Policy.
We will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or any law.
Automatically Collected" Information:
When you use the Service or open one of our HTML e-mails, we may automatically record certain information from your web browser by using different types of technology, including "clear gifs" or "web beacons." This "automatically collected" information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after the Service, the pages you view on the Service, and the dates and times that you visit, access, or use the Service. This information is gathered for all users.
Do we use cookies?
Yes. Cookies are required to provide interactive functionality.
What information do we send?
Messages generated while using our site, such as booking confirmations, clarification emails (where required), until your request has been processed.
Emails that inform you of the progress of your booking.
Security
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.
The data you provide to us is protected using SSL technology.
Even though we have taken significant steps to protect your Personal Information, no website, including us, can fully eliminate security risks to Personal Information.
If you suspect any misuse or loss of your personal information please contact us immediately.
Access to & Correction to your Personal information.
By law, you are entitled to a copy of the personal information we hold on you.
You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act.
We request that you keep your personal information as current as possible.
You may login to your account in order, to have a copy or correct your personal details which we will have in our platform.
If you otherwise make a request for us to correct your personal information, we will respond to your request within one month and if reasonable and practicable, correct the information in the manner requested. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you make a request for us to delete your personal information before at the end of your transfers, then we not be able to provide our services and we will cancel your request for your transfers.
If we refuse a request to correct personal information, we will give you a written notice setting out the reasons for the refusal and how you may make a complaint and take reasonable steps to include a note with your personal information of the fact that we refused to correct it.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Complaints to the competent Data Protection Authority.
If you wish to file a complaint on how we have handled your personal data, you may contact with us will investigate the matter. If you are not satisfied with our response or you believe we are not processing your personal data in accordance with the law, you can complain to the Hellenic Data Protection Authority www.dpa.gr or any other co-competent Authority as per GDPR. Visit their website for further information.
Changes to our privacy policy
Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website. Your continued use of our website after any change in this privacy policy will constitute your acceptance of such change.
Contact
If you have any questions about this Policy or would like to request access to your Personal Information, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.